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EXPERT SOLUTIONS FOR DAMP, TIMBER & BASEMENT WORKS
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Guarantee Claim Form

Prerequisites

Prior to making a claim, you MUST attempt to make contact with the Approved Contractor who carried out the works under the term & conditions of the Guarantee. If you are unable to contact the Approved Contractor, then please complete the form below and include all attachments requested. Please note, we will only accept Guarantee claims from the current property owner and documents required under the terms of the Guarantee are received.

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This field is for validation purposes and should be left unchanged.

Treated Property Address*

Were you the property owner when the works covered under the Guarantee were undertaken?*
Have you had a survey undertaken to establish the works have failed?*
Drop files here or
Max. file size: 128 MB.

    Guarantee Certificate // Approved Contractor Survey Report // Approved Contractor Plan of Areas Treated // Approved Contractor Receipted Invoice
    Drop files here or
    Max. file size: 128 MB.
      Please confirm below you have provided the correct documentation.(please tick appropriately)*
      ALL of the above documents are required to progress your claim.
      Document Downloads
      Damp Survey Report Form
      Timber Survey Report Form
      GUARANTEE DEPARTMENT
      0330 055 8210

      Lines open from:
      8am – 5pm  Monday – Thursday
      8am – 4.30pm  Friday